Cyclewise - whatever your journey - we’re here to help you enjoy the ride.

We’re here to support you on every pedal of your cycling journey, whether it’s a balance bike for a toddler, a mountain bike for the trails or a slick steed for the roads. Cyclewise does not just sell bikes and kit. We love showing you how to improve your biking skills, so that every time you get on it, you’re guaranteed a great time.

Cyclewise is a rider-owned business based in Cumbria, owners Rich Martin and Craig Scott are passionate and highly qualified British Cycling mountain bike coaches. Cyclewise offers a great range of courses, along with two cycle retail stores, mountain bike hire, workshop repairs service and much more. Whether you’re a roady upgrading your bike, a track racer looking for a bespoke build or a junior rider looking for your first bits of kit, we aim to provide outstanding service. Our passionate staff can talk you through the range and hone in on a bike to suit all your needs - making sure you get the perfect match.

 

Whinlatter ForestBraithwaite Keswick CA12 5TW

Cyclewise Returns Policy

Returns: No Hassle Promise

The simplest and quickest way to return an online order is via our stores.

   •     If the item received is not quite as expected, the quickest way to receive an exchange is to visit the website, check availability and place a new order. Then complete the returns form on the back of the invoice that came with your order and return the unwanted item for a refund. Please send the item to the Returns Department at the address below within 14 days of delivery.

   •     For unwanted items it should be in new condition, with the original packaging, labelling and a receipt. A refund request will usually be actioned within 3 working days from receipt. Please note, for unwanted items all return postage charges are to be met by the customer.

   •     If you are returning goods that are faulty or incorrect return postage charges will be refunded.

   •     We recommend that items being returned be sent via insured, trackable delivery for your protection. Please note all warranty returns must be clean and free from dirt and mud to comply with the current Health and Safety Regulations. Note: DVDs, videos, books, safety equipment are non-exchangeable and non-returnable, unless incorrect or defective.

Please send returns for orders placed through www.cyclewise.co.uk to:

Cyclewise.co.uk  - Returns

Whinlatter Forest

Braithwaite

Keswick

Cumbria

CA12 5TW