CYCLEWISE

Bike Rentals | Electric Bikes | Guides | Repairs | MTB Skills Coaching & Courses | Specialist Bike Shops.

Cyclewise are mountain bike and road cycling experts based in the Lake District, Cumbria. We are an award winning adventure activity business, a Top 20 independant retailer, one of the biggest providers of British Cycling Mountain Bike Leadership Awards. We also offer a wide range of MTB skills and bike maintenance courses delivered by highly qualified British Cycling coaches.

We have a mountain bike specialist shop at Cyclewise Whinlatter – a UK leading trail centre at Whinlatter Forest, near Keswick- where we retail a quality range of bikes and accessories and offer trail centre bike hire, with a premium fleet of mountain bikes and electric bikes, so  you can ride 3 amazing graded mountain bike trails. 
 
At our Cyclewise Cockermouth store our road bike experts will provide professional advise on our excellent range of bikes, cycle repairs and bike fits. Both our stores repair workshops are certified e-Bike service centres and ran by Cytech qualified mechanics. 
Cyclewise is a diverse rider-owned cycle business and also delivers Bikeability training to school children and businesses. Finally we can advise you on the best practice of mountain biking provision and technical advice on bike fleet management and maintenance.

Whinlatter ForestBraithwaite Keswick CA12 5TW

Cyclewise Click & Collect

Free Click & Collect

Our Click & Collect service offers all the benefits of shopping online combined with an award winning retail experience in one of our stores. Simply order your items, select Click & Collect and pick up your item at a time that's convenient for you. Best of all the service is completely FREE!

How to Click & Collect

1. Add your items to your basket

Use our website to browse our catalogue of products with stock availability. When you find the item you want simply add it to your basket like you usually would.

2. Checkout using Click & Collect

Scroll down and choose Click & Collect as your delivery method. Enter your postcode at the checkout to find out the distance to our store.

3. Complete the checkout

Continue and complete the checkout and we will get your order ready for you to collect.

 

Frequently Asked Questions

When can I collect my order?

For items in stock at the chosen collection store, we will have your item ready to collect within 1-2 working days.

For items which are at our warehouse your order will be ready to collect within 6 working days.

How will I know when my order is ready?

For every order we will send you an e-mail to let you know when your order is ready to collect. If you’ve ordered a bike we will contact you once you have placed your order to arrange a collection time.

What do I need to collect my order?

Please bring with you your confirmation e-mail, a proof of ID (i.e. passport, driving license), and proof of address.

We will hold your order in store for 10 days, if you have any problems with getting to the store to collect your order please feel free to contact the collection store and we will happily extend this time where possible.

Can Someone Else Collect My Order?

Please contact the store you have chosen to collect from in advance and we will do our best to accommodate any changes relating to collection. 

How do I cancel/change my order?

If you wish to cancel your order or make any changes please contact the store directly, contact information can be found here. Please note, full refunds will be made via the original transaction made with our online team.

How do I return my order?

Our normal 21 day returns policy applies to all Click & Collect orders, for more information see our returns policy. You can also return directly to the store.

Quick Contact

017687 78711 websales@cyclewise.co.uk Whinlatter Forest Braithwaite Keswick CA12 5TW

Opening Hours

Cyclewise Whinlatter Store

Mon - Sun
10.00am - 5.00pm

Cyclewise Cockermouth Store

Mon - Sat
9.00am - 5.30pm

Cyclewise Websales office

Mon - Fri
9.00am - 4.00pm