CYCLEWISE

Bike Rentals | Electric Bikes | Guides | Repairs | MTB Skills Coaching & Courses | Specialist Bike Shops.

Cyclewise are mountain bike and road cycling experts based in the Lake District, Cumbria. We are an award winning adventure activity business, a Top 20 independant retailer, one of the biggest providers of British Cycling Mountain Bike Leadership Awards. We also offer a wide range of MTB skills and bike maintenance courses delivered by highly qualified British Cycling coaches.

We have a mountain bike specialist shop at Cyclewise Whinlatter – a UK leading trail centre at Whinlatter Forest, near Keswick- where we retail a quality range of bikes and accessories and offer trail centre bike hire, with a premium fleet of mountain bikes and electric bikes, so  you can ride 3 amazing graded mountain bike trails. 
 
At our Cyclewise Cockermouth store our road bike experts will provide professional advise on our excellent range of bikes, cycle repairs and bike fits. Both our stores repair workshops are certified e-Bike service centres and ran by Cytech qualified mechanics. 
Cyclewise is a diverse rider-owned cycle business and also delivers Bikeability training to school children and businesses. Finally we can advise you on the best practice of mountain biking provision and technical advice on bike fleet management and maintenance.

Whinlatter ForestBraithwaite Keswick CA12 5TW

Cyclewise Returns Policy

Returns: No Hassle Promise

The simplest and quickest way to return an online order is via our stores.

   •     If the item received is not quite as expected, the quickest way to receive an exchange is to visit the website, check availability and place a new order. Then complete the returns form on the back of the invoice that came with your order and return the unwanted item for a refund. Please send the item to the Returns Department at the address below within 14 days of delivery.

   •     For unwanted items it should be in new condition, with the original packaging, labelling and a receipt. A refund request will usually be actioned within 3 working days from receipt. Please note, for unwanted items all return postage charges are to be met by the customer.

   •     If you are returning goods that are faulty or incorrect return postage charges will be refunded.

   •     We recommend that items being returned be sent via insured, trackable delivery for your protection. Please note all warranty returns must be clean and free from dirt and mud to comply with the current Health and Safety Regulations. Note: DVDs, videos, books, safety equipment are non-exchangeable and non-returnable, unless incorrect or defective.

Please send returns for orders placed through www.cyclewise.co.uk to:

Cyclewise.co.uk  - Returns

Whinlatter Forest

Braithwaite

Keswick

Cumbria

CA12 5TW